Customer Operations Field Italy Salewa - maternity cover (M/F)

The Oberalp Group is a management-driven family business - a house of brands that creates high-quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv, and LaMunt. As an exclusive partner of other brands in the sports sector, we offer our entire know-how in communication, sales, and image building. 
We are a team of more than 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

We are looking for a maternity cover for our Customer Operations Field Italy team. Customer Operations takes care of clients from the order through the coordination of the delivery to the after-sales service and checks orders in terms of quality, quantity, prices, and tracks the status until final delivery. Being the main “day-to-day” contact for customers, he/she is responsible for managing retailers’ requests, involving the correct people in the organization for resolution.

Tasks & responsibilities:

• Order and client data entry in the ERP system
• Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
• Collaboration with the logistics department for deliveries
• Collaboration with the credit management department and Sales Manager
• Handling of claims and information requests coming from clients  
• Be the main day-to-day contact for retailers– before and after sales – taking into account and managing their requests  
• Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders, and Sales Evaluation optimization  
• Support dealers with product information and explanation

Profile:

• 2+ years of experience in a similar position
• Background in a sales-driven company/department is an advantage
• Excellent Italian & English skills, German is considered a plus
• Proficient use of MS Office (Excel)
• Active mountaineering and ski touring are a plus

Workplace: Bolzano, IT

If you are interested to work in a challenging, international and dynamic environment then apply now!